My name is Sultan. I’m a hotelier with a vivid passion for the hospitality industry.
I have worked in over 5 countries: Switzerland, France, the USA, Qatar and UAE(Dubai) spanning different departments and positions.
I’m currently employed as a Revenue & eCommerce Manager at Accor-Ennismore Joint Venture.
How did it all start?
One of my most vivid childhood memories is when I was around 6 years old. My family was attending the wedding in one of the banqueting restaurants in town. The atmosphere was breathtaking, and the design of the ballroom was absolutely fabulous followed by an endearing service provided by neatly and beautifully dressed waiters. I immediately told my mom that I wanted to work as a waiter. She burst out laughing dismissing my desire as a childish whim telling me “we will see once you grow up”.
Fast forward to my teenage years. I landed myself a position as an assistant gardener at one of the local independent hotels, after some time I also managed to be an errand boy for the front desk delivering small items to the rooms. Then everything changed once I talked with a school counselor.
I did not even realize that my childhood dream and my current positions were all under the category of jobs in the hospitality industry.
I immediately got interested in pursuing a career in that industry especially after the counselor mentioned that it would allow me to travel and get to know foreign cultures and people.
So here I am in the hospitality industry.
My strengths:
Visionaries Award Nominee – Line Manager of the Quarter (Q3 2024), recognized for leadership excellence, team development, and business impact.
Trained a Sales Executive, Sales coordinator, Reservations Manager, cross-trainees and proactively organized Sales/Revenue trainings to the Front Office and Reservation teams of 16 people total.
Delivered the highest Eid holiday performance in the six-year history of the property by designing and executing integrated revenue strategies and tactical pricing actions.
Ranked #1 out of 40 Front Office associates YTD for upselling performance, generating $15,000+ in incremental room upgrade revenue through guest-centric selling techniques. Learn more.
Automated lease generation using Excel VBA and SOP creation, increasing operational efficiency by 10× and significantly reducing manual creation time.
Developed advanced Excel VBA automation scripts covering Night Audit reporting, operational analytics, and guest survey processing—saving up to 400 labor hours annually. Learn more.
Top-20 percentile among graduating batch by academic performance. Thus became a member of the Eta-Sigma-Delta hospitality honour society that tutors students from freshman, sophomore and junior years.
Leadership and communication
Strategic and Analytical
Results-driven with Commercial Mindset leading by example
Streamlining hotel operations and SOP development
Quick Learner
Recommendations
“Sultan leads by example and is always willing to take on additional responsibilities to help the hotel be successful.”
- Phil Ray, General Manager, JW Marriott Indianapolis USA.
“Sultan consistently demonstrates an impressive ability to deliver results in any situation.”
- Sujay Nadkarni, Regional Vice President of Revenue, Ennismore.
“Great working with Sultan. He has an amazing attitude, approach and high quality of work.”
- Cristian Truca, Hotel Manager of Agora, Doha Autograph Collection.
For More Recommendations Click Here: Learn more
Work Experience At:
To top it all off, I have a well-rounded experience in the hospitality industry:
Acting Residential Services Manager
Assistant Revenue & eCommerce Manager
Acting FO Supervisor
Reservations
Night Auditor
Sales Coordinator
Sales Executive
Concierge
Rotated through several positions at Les Roches such as Bartender, Barista, Housekeeping, and Kitchen Cook.
Banquet server
Stewarding
Assistant captain in a two-Michelin-star restaurant
“He who cannot be a good follower cannot be a good leader.”